FAQ
Frequently asked questions about activity analytics, Gmail and Chat metrics, performance reviews, document alerts, and Google Workspace insights.
Are there significant trends or spikes in an employee's received communications?
Yes, the User-Received Communication widget is designed to highlight significant trends, patterns, and sudden spikes in an employee's received communicatio…
Is the employee initiating conversations or primarily responding?
The widget directly answers this question. A consistently higher 'sent' volume indicates an employee is more often initiating conversations, while a consis…
How does communication volume compare between emails and chat messages?
When hovering over a bar in the widget's chart, a detailed tooltip appears. This tooltip reveals specific counts for received chats, received emails, sent …
Are there trends or shifts in the communication ratio over time?
Yes, by adjusting the 'Period' filter within the widget (e.g., Week, Month, 3 Months, Year, or Custom date range), you can observe how the sent vs. receive…
Does the employee maintain a healthy communication balance?
The widget visually highlights imbalances in communication. What constitutes a 'healthy' balance can often depend on an employee's specific role and respon…
How can communication balance be improved for employees or the team?
The widget, especially when combined with the 'AI Insight' button, provides data to inform improvement strategies. For individuals, this might involve coac…
How much time is dedicated to meetings for 'Important Projects' by an employee?
Question: How much time is dedicated to meetings for 'Important Projects' by an employee? Answer: The 'Communication Breakdown by Activity Label' widget d…
What is the change in documents created for 'Client Meetings' compared to the last period?
Question: What is the change in documents created for 'Client Meetings' compared to the last period? Answer: The widget provides a clear answer. For each …
How does a user's 'Internal Communication' activity compare to the team average?
Question: How does a user's 'Internal Communication' activity compare to the team average? Answer: The 'Communication Breakdown by Activity Label' widget …
Which activity labels drive the most significant communication volume for an individual?
Question: Which activity labels drive the most significant communication volume for an individual? Answer: By reviewing the 'Meetings' (count and duration…
Are there any noticeable shifts in communication patterns for specific tasks or projects?
Question: Are there any noticeable shifts in communication patterns for specific tasks or projects? Answer: Yes, the widget is designed to highlight such …
How often does an employee communicate with their direct team vs. other teams?
The widget displays absolute interaction counts for 'Team Internal' and 'Other Teams' peer types, allowing direct comparison of an employee's communication…
Install on HubSpot